Privacy Policy

At BrainyBox, your family's privacy is something we take seriously — because trust is at the heart of everything we do. This policy explains in simple, clear terms how we collect, use, and protect your personal information when you shop with us. Your data stays safe with us, always.

Your Family's Privacy Matters to Us 💛

At BrainyBox, we believe every child deserves a safe space to learn, grow, and play — and that safety extends far beyond the toys we carefully pack into every box. When you shop with us, you're trusting us with something incredibly important: your family's personal information. We take that responsibility seriously, and we want you to feel completely confident every time you browse our store, place an order, or reach out to our friendly team. This Privacy Policy explains, in plain and simple language, exactly what information we collect, how we use it, and how we keep it protected. No confusing legal jargon — just honest, straightforward answers from a brand that genuinely cares about your family.

What Information Do We Collect?

When you interact with BrainyBox, we may collect a few different types of information to help us serve you better. Here's exactly what that looks like:

Personal Identification Information: When you create an account, place an order, or subscribe to our newsletter, we collect details like your full name, email address, phone number, and delivery address. This helps us make sure your child's new favourite toy arrives safely at your door!
Payment Information: When you complete a purchase, payment details are processed securely through trusted third-party payment gateways. BrainyBox does not store your full card details on our servers — your financial information stays protected at all times.
Order & Shopping History: We keep a record of the products you've browsed and purchased so we can make personalised recommendations, process returns smoothly, and improve your overall shopping experience.
Device & Technical Information: Like most online stores, we automatically collect certain technical data when you visit our website — including your IP address, browser type, device information, and pages visited. This helps us understand how our site is being used and make it better for everyone.
Communications: If you contact our customer support team via email, phone, or social media, we may keep a record of those conversations to help us resolve your queries quickly and improve our service.
Cookies & Tracking Technologies: We use cookies — small data files stored on your device — to remember your preferences, keep items in your cart, and show you relevant content. You can manage your cookie preferences through your browser settings at any time.

How Do We Use Your Information?

Every piece of information we collect has a clear and honest purpose. At BrainyBox, we use your data to:

Process and fulfil your orders — so the right toys reach the right little hands, right on time.
Send order confirmations, shipping updates, and delivery notifications — because we know how exciting it is to track that incoming package!
Respond to your questions and support requests — our team is always happy to help, and having your information on hand means we can help faster.
Send you promotional emails and special offers — but only if you've opted in. Every marketing email includes an easy unsubscribe link, and we'll always respect your choice.
Improve our website and product range — we analyse shopping patterns and feedback to make BrainyBox an even better place for Bangladeshi families.
Prevent fraud and maintain security — protecting our customers and their data is one of our top priorities.
Comply with legal and regulatory requirements — as a responsible business operating in Bangladesh, we follow all applicable laws regarding data handling and consumer protection.

Do We Share Your Information with Anyone?

We want to be crystal clear: BrainyBox does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Ever. However, to run our business smoothly and deliver your orders reliably, we do work with a small number of trusted service providers. These include delivery and logistics partners who need your address to complete deliveries, payment processing platforms that handle transactions securely, and email and marketing tools that help us communicate with you. All third parties we work with are carefully chosen and are required to handle your data responsibly and only for the specific purpose we've engaged them for. We may also share information when required by law — for example, if requested by a government authority or court order in Bangladesh.

How Do We Keep Your Data Safe?

We've put strong measures in place to protect your information from unauthorised access, loss, or misuse. Our website uses SSL (Secure Socket Layer)